To seek approval of Berneslai Homes’ Customer Insight and Engagement Strategy 2024-27 which aligns with regulatory changes under the Regulator of Social Housing’s Consumer Standards.
Decision type: Key
Decision status: For Determination
Notice of proposed decision first published: 06/01/2025
Decision due: 3 Sep 2025 by Cabinet
Lead member: Cabinet Spokesperson Regeneration and Culture
Lead director: Executive Director Growth and Sustainability
Department: Growth and Sustainability Directorate
Consultation process
Consultation undertaken with Council Tenants, Council and BH housing staff.