Agenda item

The Area Council Manager referred to the performance of Twiggs Grounds Maintenance, with 38 events being undertaken with the quarter. 157 volunteers (52 of which were new), were engaged and 314 volunteer hours had been given.  579 bags of rubbish had been collected, with 10 fly tipping cases reported.

B:friend had supported 70 older neighbours who were isolated.  330 hours had been provided by befrienders and staff had made 62 hours of calls and visits.  5 new referrals had been received, with some from social care.  It was noted that there had been some difficulties encouraging referrals from agencies to many Area Council services across the borough.  Members discussed the positive impact of the service, and it was noted that some outdoor social activities had taken place, as well as telephone and virtual socials, but now face to face activities had resumed.

DECV had lower numbers of learners than previous quarters, but had assisted 26 individuals, 10 of which were new.  Four learners had gone into employment and four into further training.  Members discussed the levels of literacy and numeracy in the community, with a suggestion that more support may be required in this area.

The Housing Officer had made 144 reports and supported the improvement of 31 properties.  54 incidences of fly tipping had been reported and 31 households supported to responsibly recycle or dispose of waste.

Members noted that support from CAB and DIAL had been provided via the telephone during the quarter, with CAB supporting 38 people with 75 issues.  Assistance had been provided to help claim over £24,000 of benefits. 

DIAL had received 159 enquiries within the quarter and 150 residents had reported reduced anxiety as a result of using the service.  As a result of support £59,294 of benefits had been claimed.

RESOLVED that the report be noted.