Agenda item

Barnsley Council Annual Customer Feedback Report - Complaints, Compliments, Learning and Comments - April 2018 to March 2019 (Cab.4.9.2019/13)

Minutes:

Cabinet recognised the various good initiatives that have implemented and delivered which have resulted in a notable reduction in the number of complaints received by the Council and consequently the number of ombudsmen referrals

 

RESOLVED that the Annual Customer Feedback Report regarding complaints, compliments, learning and comments for the period April 2018 to March 2019, as set out in the report now submitted be noted

Supporting documents: