Responsible for issues relating to:-
· Customer Services/Contact Point and Customer Feedback
· Customer Services development, including Digital Strategy, web content and design
· Information Technology hardware and software development, configuration and maintenance
· Application training and customer liaison/support
· IT procurement
· Business analysis
· Council’s information governance and security
· Applications management and support (web mobile working)
· Libraries
· Welfare Rights
· Disable Facilities Grants/Equipment and Adaptations
· Independent Living at Home Services, Day Opportunities and Supporting Living, and Carers Support
· Sensory Impairment Services
· Housing Options
· School Catering Services
· Registration Service
· Community Safety and Community Enforcement
· Gypsies and travellers
· Landlords
· Community Safety, Domestic Violence, Victim and Witness Support
· Drugs and Alcohol Service, including Prevention
· Think Family, Family Intervention Services and Troubled Families
· Planning Enforcement and Graffiti Removal
· Area Councils and Community Engagement, including Youth Councils, Volunteering and relationship with Third Sector/Private Sector
· Community Health and Wellbeing and Promoting Healthy Lifestyles
· Clean and Green and Parks and Allotments