Agenda item

Quarterly Performance Management Report (Cen.19/09/2016/3)

Minutes:

The report was introduced by the Area Council Manager, which covered the period April-June 2016. 

 

Members considered Part A of the report. This detailed the cumulative impact of the services commissioned by the Area Council.  The number of sessions delivered to children and young people to date was 1455, with 547 attending 3 or more sessions.  1616 Fixed Penalty Notices had been issued for dog fouling and littering.  949 private sector households had been engaged, and 444 had received 3 or more contacts.

 

Members noted that 283 adult volunteers had been engaged to date with 23 community groups supported.  13.5 full time equivalent jobs had been created and 22 part time/sessional jobs.

 

The meeting went on to consider Part B of the report, and feedback from each of the commissions.

 

With reference to the contract with RVS, members noted that amber ratings had been given for ‘Milestones achieved’ and ‘Overall satisfaction with delivery against contract’.  This was due to delays in establishing regular Service Advisory Group meetings. The service had engaged with 107 additional older people in the quarter, with the total number of people engaged at 616.  Many of these were now taking part in community activities. 

 

Thanks were given to the inclusion worker from RVS, for their support to community activities over and above the demands of the contract.

 

Members noted that referrals from GPs to the service had not increased and that pressure on the CCG to help remedy this should continue.

 

Members heard of the performance of the contract with YMCA, with all areas rated as ‘green’.  83 new children aged 8-12 years had been engaged, with 2487 attendances within the quarter. 61 children had also achieved accreditation.  3 sessions were held in each ward every week, and there were 14 active peer supporters involved with the service.  The service continued to work in partnership with other organisations in the area.

 

Members considered the performance of the contract with Kingdom Security, noting that 276 Fixed Penalty Notices had been issued for dog fouling and littering within the quarter.  The rate for payment for notices was approximately 70%.

 

The meeting considered the service provided by Twiggs Grounds Maintenance.  Feedback in relation to the service was positive, including on social media, and all targets had been met or exceeded.  All requests for service had also been responded to.

 

With regards to the Private Sector Housing and Enforcement service level agreement, 269 different properties had been visited within the quarter equating to 949 since the service commence.  Approximately half of all properties received 3 or more visits.  The meeting noted that officers are normally called to addresses for a single issue however, once engaged families were often supported with multiple issues.  The performance in relation to ‘outcome indicators met’ was rated as ‘amber’ as a result of an outstanding piece of work to more specifically define the term ‘vulnerable households’, though generally the service was performing well.  The feedback provided to Members was thought exemplary.

 

The Home Visiting Service for those in private rented housing had started in June and had engaged with 4 families within the first month, and had established a family support group, which 6 families had attended.

 

The meeting considered the three elements of the Youth Programme.  The Addaction Immortals project had involved 2 additional adults and 3 young people in volunteering during the quarter.  The period was said to be one of development, and although a number of performance indicators were rated as ‘amber’, the Area Council Manager felt confident that this would improve over the next period.

 

The Exodus Project had supported many community events over the period and engaged 41 young people in volunteering, 13 of which had supported activities for children and younger adults.  Feedback was positive and Members commented that the team had been very visible in the area.

 

The YMCA Y Stay In project had been active in Dodworth, Gilroyd and the Aldham House area of Stairfoot Ward. Members noted that there were 2 active Peer Supporters involved and 3 Young Volunteers.  The meeting heard of the activities undertaken including support provided to many of the events organised over the summer.

 

RESOLVED:-

(i)        That the report be noted: and

(ii)       That thanks be expressed for the continued hard work of all involved delivering the services, including the Area Team, and the corresponding positive impact within the area be noted.

Supporting documents: