Agenda item

Performance Report (Sac.15.12.2017/5)

Minutes:

The item was introduced by the Area Council Manager.  The attention of Members was drawn to the service provided by CAB delivering advice sessions. The service had recently seen a significant increase in clients attending, with numbers attending well over target, and many having complex cases.

 

Meetings had taken place to discuss the reasons behind increases and a survey was also to be conducted to provide an insight. A report would then be compiled with options for addressing the problem, which would then be discussed by Members at a future meeting of the Area Council.  In the interim, the Area Council Manager made members aware that staff employed in the library would try to provide support, letting clients know of waiting times.

 

Members discussed the possibility of putting in place an appointment system, noting that this could have adverse as well as positive impacts.

 

The Area Council Manager told the meeting that the Tidy Team generally had positive performance but it was noted that an amber rating had been given for ‘outcome indicator targets met’.  This was as a result of failing to meet a number of targets, including the number of litter picks, clean ups, as well as engaging businesses a new community groups.  It was noted that this would be discussed at the next meeting of the Tidy Team Steering Group.

 

With regards to the contract with Kingdom Security to provide Environmental Enforcement, it was noted that there was a significant increase in the numbers of fixed penalty notices issued.  Within the quarter 194 had been issued for littering and 6 for dog fouling, and 100% of contracted hours had been delivered.

 

Members discussed the visibility of officers and also the issues with regards to parking in centres such as Wombwell and Hoyland.  It was suggested that Members provide intelligence highlighting areas where they would like officers to concentrate their patrols, including specific times where appropriate.

 

RESOLVED

(i)        that the report be noted;

(ii)       that a future meeting of the Area Council receives a report on options for dealing with the high levels of demand for advice.

Supporting documents:

 

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